Frequently Asked Questions
Not seeing what you are looking for? Contact us and we are happy to answer your questions!
Q. Can you help me with my design?
A. Absolutely! Our staff is fully equipped to help you design exactly what you are looking for. So whether you have a full concept planned out or need direction from the beginning, we have you covered! Call or stop in to our shop to get started!
Q. Where are you located?
A. Our office is located at 1579 Main Avenue in Clinton, Iowa. We are just a short drive from the metro Quad City area, Dubuque, Dewitt and Morrison, IL. While we have many loyal local clients, our clientele stretches far across the US.
Q. I don’t see exactly what I am looking for on your site, do you do custom work?
A. Yes! We can accommodate a wide range of projects and products. Have an idea? Let us know and we are happy to work with you.
Q. What are your hours?
A. We are open Monday thru Friday, 9am to 5pm. We are closed on Saturdays and Sundays.
Q. How can I submit design or photo files to you?
A. You can upload any design files or images to us on the contact page.
Q. What size should my image be when I send them to you?
A. Please send the highest quality image with the highest resolution that you have. If it is a vector file such as an .eps or .ai the size does not matter.
Q. How long does it take for items purchased in the eStore to ship out?
A. Production time varies between products but most items are ready to ship in 3-7 business days.
Q. May I return my product for a refund or exchange?
A. Due to the custom nature of most of our items, they may not be returned or refunded unless defective or damaged in shipping.
Q. Who do I contact with problems with my order?
A. You can call us directly at RK Graphics at 800-556-8826 or 563-243-882. You can also reach us by email via our contact form.